Return & Exchange Policy

Return & Exchange Policy

At WESHAYA, your satisfaction is our top priority. We want you to love every piece you receive. If for any reason you are not fully satisfied with your purchase, we offer a smooth and customer-friendly return and exchange process.

✅ Return Eligibility

You may request a return under the following conditions:

  • Items must be unused, unworn, unwashed, and in original condition.

  • All tags, labels and packaging must remain intact.

  • Returns must be initiated within 14 days of receiving your order.

  • Items showing signs of wear, damage, stains, perfume, or alterations cannot be accepted.

🔄 Exchange Policy

We gladly accept exchanges for:

  • Size changes

  • Color changes

  • Replacing an item with another product of equal value

If the requested product is out of stock, you may select an alternative item or request a refund.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Bodysuits

  • Swimwear

  • Accessories (earrings, jewelry, etc.)

  • Sale items marked as Final Sale

💵 Refund Method

Once your return is approved and processed:

  • Refunds are issued to your original payment method.

  • Shipping fees (if applied) are non-refundable.

  • Please allow 3–7 business days for processing after the return arrives at our facility.

🚚 Return Shipping

  • Customers are responsible for covering return shipping costs unless the item arrived damaged or incorrect.

  • If you receive a defective or wrong product, please contact us within 48 hours of delivery with photos.

📦 How to Start a Return

To begin your return or exchange process:

  1. Email us at weshayacom@gmail.com

  2. Include your order number, reason for return, and clear photos if there is an issue.

  3. Our support team will provide return instructions and address details.

🤍 Our Promise

We aim to make every step simple, transparent, and stress-free.
Your trust means everything to us, and we are here to ensure you always feel secure shopping with WESHAYA.

If you have any questions, we’re always here to help.